{"id":3510,"date":"2026-09-30T15:57:18","date_gmt":"2026-09-30T07:57:18","guid":{"rendered":"https:\/\/fengshuibooking.com\/?page_id=3510"},"modified":"2026-09-30T15:57:18","modified_gmt":"2026-09-30T07:57:18","slug":"terms-and-service","status":"publish","type":"page","link":"https:\/\/fengshuibooking.com\/en\/terms-and-service\/","title":{"rendered":"\u670d\u52d9\u8207\u8a02\u8cfc\u689d\u6b3e"},"content":{"rendered":"<article class=\"fsb-wrap fsb-legal\" data-no-translation lang=\"en\">\n      <header class=\"fsb-legal-header\">\n        <p class=\"fsb-eyebrow\">FengShuiBooking<\/p>\n        <h1>Terms of service and transaction information<\/h1>\n        <p class=\"fsb-legal-date\">Updated: <time datetime=\"2026-09-30\">2026-09-30<\/time><\/p>\n        <p class=\"fsb-lead\">Before choosing a service, understand what you will receive, how the cost is agreed and what happens if plans change. These terms apply together with your selected service description, booking confirmation and any written quote you have agreed.<\/p>\n        <p class=\"fsb-legal-contact\"><a href=\"mailto:fengshuibooking001@gmail.com\">fengshuibooking001@gmail.com<\/a><\/p>\n              <\/header>\n      <nav class=\"fsb-legal-navigation\" aria-label=\"On this page\">\n        <a href=\"#fsb-legal-terms-about\">This website and how to contact us<\/a><a href=\"#fsb-legal-terms-confirmation\">Enquiries, requests and confirmations<\/a><a href=\"#fsb-legal-terms-prices\">Prices, currencies and additional costs<\/a><a href=\"#fsb-legal-terms-consultations\">Scheduled online consultations<\/a><a href=\"#fsb-legal-terms-naming\">English naming<\/a><a href=\"#fsb-legal-terms-goods\">Product orders and delivery<\/a><a href=\"#fsb-legal-terms-other\">Other services requiring an enquiry<\/a><a href=\"#fsb-legal-terms-help\">Payments, refunds and service problems<\/a><a href=\"#fsb-legal-terms-information\">Information, expectations and versions<\/a>      <\/nav>\n      <div class=\"fsb-legal-body\">\n              <section id=\"fsb-legal-terms-about\">\n          <h2>This website and how to contact us<\/h2>\n          <p>This website uses the FengShuiBooking brand to provide practitioner and service information, enquiries, bookings, English naming requests and product-order arrangements. Contact customer support at fengshuibooking001@gmail.com. The specific service, practitioner, price and delivery method are those described and confirmed for your selected item.<\/p><p>Before paying, check the recipient of the payment, service or product, total, currency and applicable conditions. Contact us first if these details are unclear.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-confirmation\">\n          <h2>Enquiries, requests and confirmations<\/h2>\n          <p>Sending an enquiry, naming request or shop order request does not mean payment has been made or all arrangements have been confirmed. For services arranged manually, receive and agree the specific quote and arrangements first. For scheduled appointments, check the booking status and confirmation, and keep the service, date, time and time zone.<\/p><p>Naming and product-request forms do not themselves charge you. Any payment depends on the payment method actually offered and its result. A successful form submission is not a payment receipt.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-prices\">\n          <h2>Prices, currencies and additional costs<\/h2>\n          <p>HKD means Hong Kong dollars. Service and confirmation pages show the relevant currency; do not infer it from a dollar symbol alone. For items requiring a quote, agree the total, currency, included work, payment timing and additional charges in writing before work begins.<\/p><p>A product\u2019s listed price is not the final delivered total. Shipping, applicable taxes, eligible destinations and estimated timing must also be confirmed. Changes to quantity, specifications or destination need an updated quote. Check whether anything not listed in the quote is included or costs extra.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-consultations\">\n          <h2>Scheduled online consultations<\/h2>\n          <p>The following is the website\u2019s published policy for cancellation, rescheduling and refunds for scheduled one-to-one online consultations. It does not cover naming, products, donations, ceremonies or visits, which need their own written arrangements.<\/p>                              <section class=\"fsb-policy\" data-no-translation aria-label=\"Cancellations, rescheduling &amp; refunds\"><h2 class=\"fsb-visually-hidden\">Cancellations, rescheduling &amp; refunds<\/h2><p>Plans change. Please let us know as early as you can, so both you and your practitioner have time to make other arrangements.<\/p><div class=\"fsb-policy-tiers\"><div><h3>At least 24 hours before<\/h3><p>Cancel for a full refund, or use your one free reschedule.<\/p><\/div><div><h3>12 to under 24 hours before<\/h3><p>Cancel for a 50% refund, or use your one free reschedule.<\/p><\/div><div><h3>Less than 12 hours or a no-show<\/h3><p>Normally non-refundable, with no free reschedule. Please contact us if an emergency occurs.<\/p><\/div><\/div><p class=\"fsb-small\">For scheduled one-to-one online consultations only. Naming services, physical products, donations, ceremonies and visits have separate arrangements.<\/p><div class=\"fsb-policy-section\"><h3>How the deadlines work<\/h3><p>Deadlines are measured from the actual appointment start time. Exactly 24 hours qualifies for a full refund; exactly 12 hours qualifies for a 50% refund. We use the time your request reaches our booking system or support inbox, not when a team member replies. Refund percentages apply to the amount you paid for that session.<\/p><\/div><div class=\"fsb-policy-section\"><h3>Your free reschedule<\/h3><p>Each booking includes one standard free reschedule, normally to an available appointment within 30 days after the original date. If your practitioner has no available appointments in that period, you may choose a full refund.<\/p><p>If you later cancel a rescheduled booking, the refund is the lower of the percentage available when you first requested the change and the percentage available when you cancel the new appointment. For example, changing a booking 18 hours before it starts limits a later cancellation refund to 50%; canceling less than 12 hours before the new time is normally non-refundable. We will explain this before confirming your change. Changes caused by the practitioner or platform do not use your allowance or reduce your refund rights.<\/p><\/div><div class=\"fsb-policy-section\"><h3>If your practitioner cancels or is late<\/h3><p>If your practitioner cancels or asks to change the time, you may choose a full refund or a free reschedule. We will only substitute another practitioner with your agreement.<\/p><p>If your practitioner is late, you will still receive the full session length. If you cannot finish later, we will arrange the missing time or refund the part not provided. After 15 minutes without the practitioner joining, you may stop waiting and choose a full refund or a free reschedule.<\/p><\/div><div class=\"fsb-policy-section\"><h3>If you are late or miss the appointment<\/h3><p>Your practitioner will wait for 15 minutes from the scheduled start. If you arrive late, you can use the remaining time, but the session will normally end as scheduled to avoid delaying the next customer. If you have not joined or made contact after 15 minutes, the booking may be treated as a no-show.<\/p><\/div><div class=\"fsb-policy-section\"><h3>Connection problems and emergencies<\/h3><p>You will not lose your booking fee because of an incorrect meeting link, a platform setup error or a technical problem at the practitioner&#039;s end. If the session cannot begin, choose a full refund or a free reschedule. For interruptions, we will first offer to make up the missed time, or refund the part that cannot be provided.<\/p><p>If you have trouble connecting, contact us promptly so we can help. Sudden illness, family emergencies and widespread outages are reviewed individually. A single dropped connection does not automatically count as a no-show, and we will not ask for unrelated private information.<\/p><\/div><div class=\"fsb-policy-section\"><h3>If the agreed service was not provided<\/h3><p>Please tell us if you received the wrong service, the session was cut short or it did not take place. Contacting us within 48 hours helps us investigate, but this is not a deadline for automatically rejecting later complaints. We consider whether the agreed service was delivered separately from whether its advice met your expectations.<\/p><\/div><div class=\"fsb-policy-section\"><h3>Which bookings this policy covers<\/h3><p>This policy applies to new bookings confirmed after it is published. Existing bookings keep the terms agreed at confirmation. Our team handles cancellation, rescheduling and refund requests; clicking cancel does not automatically issue a refund. Products, naming services and other services without a scheduled appointment are not covered by this table.<\/p><\/div><div class=\"fsb-policy-contact\"><h3>Need to cancel or change your time?<\/h3><p>Include your booking reference, practitioner, original date, time and time zone, and the change you would like. We will check your rescheduling allowance and arrange the change. Canceling a booking does not automatically issue a refund.<\/p><a class=\"fsb-text-link\" href=\"mailto:fengshuibooking001@gmail.com\">fengshuibooking001@gmail.com<\/a><p><a href=\"https:\/\/fengshuibooking.com\/en\/customer\/\">View my bookings<\/a><\/p><\/div><\/section>                  <\/section>\n              <section id=\"fsb-legal-terms-naming\">\n          <h2>English naming<\/h2>\n          <p>Three English names are delivered by email within 48 hours of receiving complete details. Each includes why it suits your baby or pet, its origin, meaning and story. If more information is needed, the period begins when it is complete. Asking for a quote does not start the delivery period.<\/p><p>This one-time HKD 7.00 package includes three names and full explanations for one baby or pet. Submit detailed naming information after successful payment. Additional names or revisions must be agreed first; no extra fee is charged without your agreement. The naming refund policy below applies, rather than the consultation policy\u2019s 24\/12-hour table.<\/p><p>Provide accurate information and explain uncertain dates or times. If something needs correcting, contact us promptly with your request reference. Any effect of changed requirements on delivery or cost needs to be agreed separately.<\/p>                    <div class=\"fsb-naming-refund-policy\" data-no-translation><p>Before delivery, a refund requested within 15 minutes of placing the order, including exactly 15 minutes, is eligible for a full refund. After 15 minutes and before delivery, 50% is refundable. No refund is available after delivery.<\/p><p>The order record establishes when the order was placed. The refund request is timed when it reaches our system or support inbox, not when a team member replies. An enquiry or naming form submission is not an order.<\/p><p>Delivery means the three English names and their explanations of fit, origins, meanings and stories have been sent to your confirmed email address. Contact us to check the sending record if you have not received them.<\/p><p>Email support with your order reference and ordering email address to request a refund. A request is not a completed refund; we will check the applicable percentage and payment record before processing it. You may separately report a service that was not provided or did not match the agreement. Rights that cannot be excluded under applicable law are unaffected.<\/p><p><a href=\"mailto:fengshuibooking001@gmail.com\">fengshuibooking001@gmail.com<\/a><\/p><\/div>                            <\/section>\n              <section id=\"fsb-legal-terms-goods\">\n          <h2>Product orders and delivery<\/h2>\n          <p>Shop orders currently use manual confirmation. First confirm the specific material, size, style, quantity and availability, followed by the destination, shipping cost, applicable taxes, estimated dispatch and arrival times, and return or cancellation conditions. Images illustrate the style; ask about specifications that are not listed.<\/p><p>Enter delivery details after agreeing the written quote. The form does not charge you, and request and payment status are recorded separately. If an address is wrong, an item has not arrived, or you receive an incorrect or damaged item, contact us with the order reference and a description of the problem. Agree the return address, method and costs before sending an item back.<\/p><p>The consultation policy\u2019s 24\/12-hour refund table does not apply to products. Specific return and cancellation arrangements need to be included and agreed in the written quote before payment.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-other\">\n          <h2>Other services requiring an enquiry<\/h2>\n          <p>For services involving manual arrangements, interpretation, visits, assistance, donations or ceremonies, agree the organiser, actual work, deliverable or completion record, date, total cost and inclusions first. The purpose of donation amounts and any handling fees should be explained separately.<\/p><p>Cancellation, rescheduling, refunds and any costs already incurred for these services need to be set out in the quote or arrangement confirmation. Unlisted costs or outcomes should not be treated as included or promised.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-help\">\n          <h2>Payments, refunds and service problems<\/h2>\n          <p>The platform handles cancellation, rescheduling and refund requests. Include the reference, practitioner or product, original date and time zone, payment record and the outcome you are requesting. Do not send payment card numbers or security codes. Clicking cancel does not mean a refund has been completed.<\/p><p>For a paid transaction, the applicable terms, payment record and refund amount are checked before the next steps and notification arrangements are explained. The actual refund route and arrival time depend on the payment method and payment provider used for that transaction. Contact us to check the status of a particular request.<\/p><p>Tell us if a service was not provided, it differed from the agreement, or a product was incorrect or damaged. A suggested contact time on a page should not be understood as an automatic rejection of problems reported later. These terms do not exclude rights that cannot be limited under applicable law.<\/p>                                                <\/section>\n              <section id=\"fsb-legal-terms-information\">\n          <h2>Information, expectations and versions<\/h2>\n          <p>Share only information relevant to the service that you are entitled to provide. The privacy notice explains how enquiry, booking, naming and delivery information is used.<\/p><p>Consultations offer a personal perspective. Whether advice meets expectations is considered separately from whether the agreed service was provided. The specific agreement defines the service; cultural or symbolic descriptions should not be read as guaranteed outcomes.<\/p><p>New wording does not automatically change the terms of an already confirmed order or booking; existing arrangements keep the terms agreed at confirmation. This page is available in Traditional Chinese, Simplified Chinese and English. Contact us before proceeding if anything is unclear or inconsistent.<\/p>                                        <p><a class=\"fsb-text-link\" href=\"https:\/\/fengshuibooking.com\/en\/privacy-policy\/\">Read the privacy policy and collection notice<\/a><\/p>                  <\/section>\n            <\/div>\n      <footer class=\"fsb-legal-footer\">\n        <p>For quotes, orders, cancellations, rescheduling or refunds, contact us with the relevant reference: <a href=\"mailto:fengshuibooking001@gmail.com\">fengshuibooking001@gmail.com<\/a><\/p>\n        <p><a href=\"https:\/\/fengshuibooking.com\/en\/privacy-policy\/\">Privacy policy and collection notice<\/a> \u00b7 <a href=\"https:\/\/fengshuibooking.com\/en\/contact\/\">Contact us<\/a><\/p>\n      <\/footer>\n    <\/article>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","fsb_intro_tc":"","fsb_heading_tc":"","fsb_intro_sc":"","fsb_heading_sc":"","fsb_intro_en":"","fsb_heading_en":""},"class_list":["post-3510","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/pages\/3510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/comments?post=3510"}],"version-history":[{"count":1,"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/pages\/3510\/revisions"}],"predecessor-version":[{"id":3512,"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/pages\/3510\/revisions\/3512"}],"wp:attachment":[{"href":"https:\/\/fengshuibooking.com\/en\/wp-json\/wp\/v2\/media?parent=3510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}